CreteSuite Support Policy

Cretesuite's primary approach in supporting our customers is through the "Contact Us" function that is available on our site. To ensure we are consistently achieving best-in-class CSAT, we have implemented response times of 2 hours or less. Our support team's average time to first response time is less than one hour.
Standard Hours of Operation
  • Mon. - Fri. 8am to 8pm ET
  • Anticipated response within 2 hours from time of receipt

Non-StandardHours of Operation
  • Evenings: 5pm - 8pm ET
  • Weekends: 9am - 5pm ET
  • Anticipated response will be addressed within 5 hours from time of receipt from 9am - 5pm ET
  • Between 5:01pm - 8:59am ET the rep is not deemed to respond unless Sev 1 or 2 issue is raised
  • 24x7 Support on Sev 1 issue - time to first response is 30 minutes
  • Sev 2 issue - time to first response is 2 hours