CreteSuite Support Policy
Cretesuite's primary approach in supporting our customers is through the "Contact Us" function that is available on our site. To ensure we are consistently achieving best-in-class CSAT, we have implemented response times of 2 hours or less. Our support team's average time to first response time is less than one hour.
Standard Hours of Operation
Non-StandardHours of Operation
- Mon. - Fri. 8am to 8pm ET
- Anticipated response within 2 hours from time of receipt
Non-StandardHours of Operation
- Evenings: 5pm - 8pm ET
- Weekends: 9am - 5pm ET
- Anticipated response will be addressed within 5 hours from time of receipt from 9am - 5pm ET
- Between 5:01pm - 8:59am ET the rep is not deemed to respond unless Sev 1 or 2 issue is raised
- 24x7 Support on Sev 1 issue - time to first response is 30 minutes
- Sev 2 issue - time to first response is 2 hours